Personalised Training and Chalet Consultancy
Welcome to Fresh Tracks Chalet Hosting and Cookery School, your premier consultancy for optimising chalet operations and enhancing the guest experience. Founded in 2017 by Steve and Becky, our consultancy is built on over 14 years of extensive experience in the chalet industry, covering both winter and summer seasons across various market segments. Our mission is to provide the highest standard of training and support to companies and chalet hosts, ensuring efficiency, guest satisfaction, and overall operational excellence.
Our Services
1. Staff Recruitment and Assessment Services
At Fresh Tracks Chalet Hosting and Cookery School, we recognise that the success of your chalet operations hinges on having the right staff. Our specialised recruitment services leverage our extensive industry experience to help you find the best candidates. We offer comprehensive CV filtering, in-depth interviews, and practical assessments to ensure you have a competent and dedicated team.
CV Filtering: We meticulously review CV’s to identify candidates with relevant experience, skills, and a passion for hospitality.
Conducting Interviews: Our interviews go beyond standard questions to assess technical skills, soft skills, and cultural fit, ensuring candidates align with your company's values.
Assessments and Practical Evaluations: We conduct cooking demonstrations, cleaning tests, and guest interaction scenarios to evaluate candidates' performance under real-life conditions.
Our services ensure that your staff meet and exceed guest expectations, contributing to the overall success and reputation of your chalet operations.
2. Comprehensive Training Programs
Pre-Season Online Training: Our bespoke online training courses are designed to prepare your staff before the season begins. These interactive and informative courses cover all aspects of chalet hosting, including:
Company introduction and ethos
Detailed role expectations
Cooking skills, including meal preparation, kitchen organisation, and food hygiene
Cleaning standards and systematic approaches
Practical advice on guest interactions and chalet atmosphere
Administrative tasks such as budgeting and shopping
In-Resort Training: Reinforce your staff's online learning with our practical, hands-on, in-resort training programs. These sessions include:
Structured practice sessions for breakfast, lunch, and dinner services
Real-time feedback and practical demonstrations
Specific training for managers on delivering structured programs and effectively communicating feedback
Our in-resort training equips your team with the skills and confidence needed to deliver exceptional service, ensuring a smooth and successful season from the start.
3. Expert Menu Consultancy
Menu Design and Review: With our deep knowledge of guest preferences and chalet kitchen capabilities, we offer:
Comprehensive menu reviews to ensure feasibility and alignment with staff skills
Creation of new, innovative menu plans and recipes
Online instructional videos for consistent, high-standard meal preparation
Food Hygiene and Dietary Requirements: Our specialised courses ensure your team is well-versed in:
Up-to-date food hygiene legislation
Efficiently managing dietary requirements
Practical applications of food safety standards
Cost Analysis: Optimise your food budget with our detailed financial analysis, helping you:
Reduce waste and improve accountability
Achieve significant savings through smarter menu planning
4. Staff Roles and Efficiency
At Fresh Tracks, we understand the complexities of designing effective staff roles in chalet operations, particularly when balancing the 35-hour French contract requirements. Our wide-ranging experience enables us to create roles that enhance guest satisfaction, reduce costs, and foster a positive team environment.
Key Elements of Our Approach:
Guest-Centric Service: Prioritising guest needs and behaviors to dictate work schedules and ensure high levels of satisfaction.
Efficiency and Cost Management: Implementing efficient work practices to manage staffing costs while maintaining service quality.
Team Dynamics and Discipline: Emphasising the importance of discipline, teamwork, and a professional work ethic to create a cohesive and motivated team.
Customized Manager Training: Offering specialised training for managers to better understand and optimise their team's performance.
Our goal is to help you design flexible, efficient, and guest-focused staff roles that contribute to the overall success of your chalet operations.
5. Effective Communication Systems
Recognising the fast moving pace of information sharing, Fresh Tracks can streamline your in-resort communication with our expertise in:
Developing efficient communication structures
Implementing technology solutions for timely information sharing
By enhancing communication, we help your staff work together more smoothly, resulting in a better experience for your guests and reducing costs and confusions.
6. Product Alignment
At Fresh Tracks, we understand the importance of aligning your chalet product offering with guest expectations, price points, and staff capabilities. Having worked with various companies in different market segments, we offer tailored consultancy to ensure your product meets these crucial criteria.
Defining Your Product
Our consultancy services help define and refine your chalet product to ensure consistency and quality. We assist in developing a product that matches the price point and exceeds guest expectations while considering the capacity and skill levels of your staff.
New Ideas and Feasibility
Leveraging our firsthand knowledge of guest expectations and industry trends, we act as a valuable sounding board for your new ideas. We help forecast the potential impacts on guests and staff and evaluate the overall feasibility of implementing these ideas in a resort environment.
What Makes Us Different?
Expertise Across Market Segments: We have worked with a variety of chalet companies at different price points, giving us a broad perspective on what works best in different scenarios.
Guest-Centric Approach: Our deep understanding of guest expectations ensures your product offering delights your customers and encourages repeat business.
Staff Compatibility: We consider your staff’s skill levels and capacity to ensure they can deliver the product consistently and efficiently.
Why Choose Fresh Tracks?
At Fresh Tracks, we are passionate about the chalet industry and committed to helping it grow stronger. Our tailored consultancy services are designed to meet your unique needs, ensuring that both your staff and guests have the best possible experience. By partnering with us, you can expect:
Well-prepared, highly trained staff
Enhanced operational efficiency
Improved guest satisfaction
Financial savings through optimised processes
Let's Work Together
If our services align with your needs, we would love to discuss how we can collaborate to achieve your goals. Contact us today to learn more about how Fresh Tracks can help your chalet operations thrive.