It's important that we're all on the same page, and
that you've read the fine print..!
This policy covers:
1. Terms of booking & booking deposit
2. Check-in & Check-out
3. Cancellation, Returned Deposit & Non-Arrival Conditions
4. Participation
5. Future Employment
6. Other Activities
7. Consumption of Alcohol
8. Wi-Fi Fair & Appropriate Usage Policy
9. Damages & Lost Property
10. Smoking
11. Pets & Service Dogs
12. Parking
13. Your Personal Details & Privacy
1. Terms of Booking & Booking Deposit
By placing a booking with us you (the lead student) and your booking party (students) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead student must be at least 18 years of age (unless otherwise agreed). The maximum number of staying students per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead student taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead student and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit amount is £300.00 and is non refundable. Deposit payments must be 'cleared funds' before a booking can be confirmed. Balance payments are only refundable under the conditions set-out here within.
Payments can be made online / digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead student within seven (7) days of any request to do so.
All students agree to respect the privacy and peace of all other staying guests and students, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if students are not honouring this agreement or causing a disturbance / nuisance to other students, neighbours or the owners.
2. Check-in & Check-out
Students must check-in and check-out by the times stated below;
Check-in from: 5:00pm and before 6:00pm on day of arrival, unless otherwise agreed.
Check-out by: 10:00am on day of departure, unless otherwise agreed.
3. Cancellation, Returned Deposit & Non-Arrival Conditions
Students who need to cancel a booking should contact us as soon as possible. Monies already paid are only returned in accordance with the following conditions;
Cancellation made 8 weeks or more in advance of arrival date = Balance refund minus deposit.
Cancellation made 8 weeks or less of arrival date = Balance refund minus deposit if and only if all places on that week are sold.
Cancellation made 4 weeks or less of arrival date = No refund issued, full amount of booking due.
Non-arrival students, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking students take out appropriate cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
In the event that the courses are cancelled by us as a result of COVID 19 then we will issue a full refund. We cannot issue a refund outside of our standard terms and conditions if students cancel for individual reasons relating to COVID19.
4. Participation
Students booked on to the course are expected to take an active part in all of the lessons. In the interests of all the students we ask that participants bring a positive attitude to learning. It is understood that every student is aware of the content and purpose of the course as outlined on the website.
5. Future Employment
It is understood by the student that booking on the course is not a guarantee of a subsequent job. Whilst we will make every effort to assist students in obtaining employment in suitable roles, this cannot be guaranteed as for any other training or qualification. In order to gain employment students will need to show initiative, be self motivated and work hard.
6. Other Activities
We accept no responsibility or liability for activities undertaken in students own time during the course. Students take part at their own risk.
7. Consumption of Alcohol
The consumption of alcohol during the course is not prohibited, but it is expected that all students are in a fit state to carry out the course activities in a safe and productive manner. Students drinking to excess such that the course participation is effected will be asked to stop and or leave.
8. Wi-Fi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, students accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our students.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and may be reported to local authorities.
9. Damages & Lost Property
We reserve the right to charge the lead student for any damages caused through the course of a booking by any member of the booking party. This includes but is not limited to, breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
Any lost property, if discovered and found, left behind by students during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage students to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
10. Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation and is in accordance with the Health Act 2006.
11. Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.
12. Parking
Where on-site parking is provided students accept that they park their vehicles at their own risk.
13. Your Personal Details & Privacy
We are required to keep a register of students over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth students. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Updated: 13th November 2024